A STUDY ON THE EFFICIENCY OF 3PL LOGISTICS OPERATIONS
Creators
- 1. II MIB, S.N.R Sons College, Coimbatore, Tamilnadu
- 2. Assistant Professor, International Business, S.N.R Sons College, Coimbatore, Tamilnadu
Description
Third party logistics (3PL) has become an important source of competitive advantage, especially in supply chains. Based on the literature review, this study develops a research model from organizational theory to elaborate the cause and effect relationship between 3PL service quality, organizational effectiveness, and relationship management with service partners. After the measurement model is analyzed, the structural model is tested and confirmed. The testing and confirmation results show that the significant criteria that are related to 3PL organizational performance comprise three constructs: service quality (SQ), organizational effectiveness (OE), and relationship management (RM).The results indicate that the causal relationships between service quality, organizational effectiveness, and relationship management are important dimensions of 3PL organizational performance. The results also confirm the multidimensional measurement capacity of 3PL organizational success and support the application of the concept to organizational performance.
Files
68.PDF
Files
(365.0 kB)
| Name | Size | Download all |
|---|---|---|
|
md5:f0dabd01816d5d1b032794104562a96c
|
365.0 kB | Preview Download |
Additional details
References
- 1. Adams, S. M., Sarkis, J., and Liles, D. (1995). The development of strategic performance metrics, Engineering Management Journal, 7(1), 24-32. 2. Africk, J. M., and Calkins, C. S. (1994). Does asset ownership mean better service? Transportation and Distribution, 35(5), 49-61. 3. Ahire, S. L., Golhar, D. Y., and Waller, M. A. (1996). Development and validation of TQM implementation constructs. Decision Sciences, 27(1), 23-56. 4. Alston, J. P. (1989). Wa, guanxi, and inwha: Managerial principles in Japan, China and Korea, Business Horizons, 32, March-April, 26-31. 5. Amoako-Gyampah, K., and Boye, S. S. (2001). Operations strategy in an emerging economy: The case of the Ghanaian manufacturing industry, Journal of Operations Management, 19, 59-79. 6. Andaleeb, S. S. (2001). Service quality perceptions and patient satisfaction: A study of hospitals in a developing country, Social Science and Medicine, 52(9), 1359-1370. 7. Anderson, J. C., and Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach, Psychological Bulletin, 103(3), 411-423. 8. Anderson, J. C., Cleveland, G., and Schroeder R. G., (1989). Operations Strategy: A literature review, Journal of Operations Management, 18 (2), 133-158. 9. Anderson, J., Hakansson, H., and Johanson, J., (1994). Dyadic business relationships within a business network context, Journal of Marketing, 58, 1-15. 10. Armstrong and Associates (2004). A true partnership: Working with your 3PL, Modern Material Handling, August 2004. 11. Arrow, K. A. (1973). Information and Economic Behavior, Stockholm: Federation of Swedish Industries. 12. K. Veerakumar, "A Study on People Impact on Demonetization", International Journal of Interdisciplinary Research in Arts and Humanities, Volume 2, Issue 1, Page Number 9-12, 2017. 13. V. Sankara Subramaniyan & K. Veerakumar, "A Study on Risk Management in Construction Projects - An Empirical Study", International Journal of Advanced Trends in Engineering and Technology, Page Number 1-4, Volume 2, Issue 1, 2017.