Project deliverable Open Access

EOSC COVID-19 DIGITAL ASSISTANT: project outcomes/deliverables

Ernesto Pedrosa; Alexandre

AUTOMAISE addressed EOSC Secretariat challenge “COVID-19 Fast Track Funding” by using its platform, this is to use AUTOMAISE’s advanced automation technology to setup a tailor made like solution for the challenge raised by COVID-19.

AUTOMAISE built an advanced AI conversational digital assistant in 5 languages (EN, ES, PT, FR and DE) and within 4 months [june-september 2020] with the goal to help alleviating the pressure/stress of not having enough COVID-19 tests and well to help keeping people well informed about this outbreak.

Despite its complexity and all the challenges raised by pandemic state, AUTOMAISE managed to deliver the COVID-19 Digital Assistant solution still as planned, on time and on budget.

At the moment, this solution is delivered fully managed by AUTOMAISE and free to the Portuguese public, as well for the entities who want to include it their portals/sites. This is, the goal is to spread the usage of this application across channels, e.g. WhatsApp, FB Messenger, WebChat widgets on sites, Twitter, Voice/Phone gateways, e-mail, etc. All of this available at no charges at all to the public.

AUTOMAISE believes that deploying an EU official solution within the European Union will increase both awareness and credibility. Public health response services are “overwhelmed” because of the growing impact of the COVID-19 outbreak and all tools that can give first responders a change to breathe and reorganize themselves as life savers!

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