Organisational Capability on ICT Support And SMEs' Performances in Malaysia

ABSTRACT

This study is intended to investigate the Information and communication technology (ICT) support that affects small and medium enterprises’ (SMEs) performances in Malaysia, which are mediated by the organisational capability. There were 296 surveys that were collected, and then it’s done a reliability analysis, descriptive analysis, Pearson correlation analysis, multiple linear analysis, and hierarchical regression analysis. The results showed that the ICT support presented a positive relationship with SMEs performance by using the multiple regression analysis. Also the organisational capability became the full mediating role in the relationship between ICT support, and SMEs performance.