Journal article Open Access
This paper aims to explore the primary factors that affect the perception of domestic tourists towards the service quality of budget hotels in Egypt. The factors were divided into three main constructs: physical quality, service quality and value for money. The primary findings reveal that the budget hotel location, cleanliness, maintenance, comfort level, hotel staff service, value for money room rates and food and beverage values are among the significant factors that influence domestic tourist satisfaction within predefined constructs. Primary Elements associated with the budget hotel stay were also ranked according to guest satisfaction.
AbuKhalifeh, A. & AlBattat, A.R. (2015). Customer perceptions of service quality in luxury hotels in Jordan. Journal of Tourism, Heritage & Services Marketing, 1(1), 30–34. http://doi.org/10.5281/zenodo.376328