Poster Open Access

CONEY: A CONversational survEY Toolkit

Damiano Scandolari; Gloria Re Calegari; Mario Scrocca; Irene Celino

Coney is an innovative toolkit designed to enhance the user experience in surveys completion. Coney exploits a conversational approach: on the one hand, Coney allows modelling a conversational survey with an intuitive graphical editor; on the other hand, it allows publishing and administering surveys through a chat interface. Coney allows defining an arbitrary acyclic graph of interaction flows, in which the following question depends on the previous answer provided by the user. This offers a high degree of flexibility to survey designers that can simulate a human to human interaction, with a storytelling approach that enables different personalized paths. Coney’s interaction mechanism exploits the advantages of qualitative methods while performing quantitative research, by linking questions to the investigated variables and encoding answers. A preliminary evaluation of the approach shows that users prefer conversational surveys to traditional ones.

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