THE ROLE OF TRAINING AND DEVELOPMENT OF EMPLOYEES IN CRISIS MANAGEMENT IN NIGERIAN BUSINESS ORGANIZATIONS

Crisis management requires a skilled, knowledgeable workforce with employees’ who are adaptive, flexible, and focused on the future. The paper concentrates on training and development of employees as an effective weapon to control crisis in Nigerian business organizations. The survey research design was used for the study. The sample for the study comprised fifty (50) employers of labour and one hundred and fifty (150) employees. The instrument for data collection was a structured questionnaire. Two research questions were posited for this study. Two hypotheses were formulated and tested at 0.05 level of significance. The findings of the study revealed that there are some factors which cause employee's failure to detect, develop and timely apply the right crisis response: they are: lack of experience, lack of focus etc. The findings also unearth some benefits of training and development of employees; they include risk management, crisis management etc. The paper was drawn to a conclusion followed by some recommendations.