A Theoretical Approach to the Formation of Quality of Experience and User Behavior in Multimedia Services

This paper presents a conceptual model that relates the quality formation process---as established in literature---to human behavior in multimedia consumption. It gives theoretical definitions of behavioral aspects to allow a common understanding of the terms in the User Experience and Quality of Experience communities. The work creates a basis for the predictive modeling of behavior, identifies challenges for its practical assessment, and poses research questions that will need to be answered.