H2020 692819 SIMPATICO - D4.3: Advanced Methods and Tools for Human Computation

This document is the deliverable “D4.3 – Advanced methods and tools for human computation” of the European project “SIMPATICO - SIMplifying the interaction with Public Administration Through Information technology for Citizens and cOmpanies” (hereinafter also referred to as “SIMPATICO”, project reference: 692819).

SIMPATICO addresses a strategic challenge towards the innovation and modernization of the public sector: the need to offer a more efficient and more effective experience to companies and citizens in their daily interaction with Public Administration (PA) by (i) offering a personalized delivery of PA online services; (ii) enabling a better comprehension of the complex processes and documents (forms, regulations, etc.) behind these services; (iii) engaging them to improve the administration processes and services. Citizenpedia component stresses the last point offering the citizens and civil servants the possibility of interacting between them. This interaction promotes an active engagement of people for the continuous improvement of the interaction with these services.

This report includes the results of project tasks T4.2 “Social question answering engine”, T4.3 “Collaborative procedures designer” and T4.4 “Citizenpedia collective knowledge base and API”. Each of these tasks corresponds to a software module of the Citizenpedia, the Question & Answer Engine (QAE), the Collaborative Procedure Designer (CPD), the Collective Knowledge Base (CKB) and Servicepedia respectively.

This deliverable details the current implemented functionalities, the interfaces, the next steps for each the mentioned components and the new features added base on the feedback obtained during the evaluation first phase.