PERFORMANCE MEASUREMENT OF A SERVICE SECTOR ORGANIZATION THROUGH SIX SIGMA – A LITERATURE REVIEW

Six sigma is very effective tool to enhance quality performance of any process. The methodology calls for collection of historical data, analysis of data and then systematically eliminating causes of defects by using various problem solving techniques. Six sigma techniques are applicable not only for manufacturing but also for service sectors. In recent years, companies have begun using Six Sigma Methodology to reduce errors, excessive cycle times, inefficient processes, and cost overruns related to financial reporting systems. This literature review presents various case studies to illustrate the application of Six Sigma Methodology within various service sector organizations