H2020 692819 SIMPATICO - D3.1 User Interaction Modelling and Design

This document is the deliverable “D3.1 – User Interactions Modelling and Design” of the European
project “SIMPATICO - SIMplifying the interaction with Public Administration Through Information
technology for Citizens and cOmpanies” (hereinafter also referred to as “SIMPATICO”, project
reference: 692819).

The project SIMPATICO’s goal is to improve the experience of citizens and companies in their daily
interactions with the public administration by providing a personalized delivery of e-services based
on advanced cognitive system technologies. This will be achieved through a solution based on the
interplay of language processing, machine learning and the wisdom of the crowd to change for the
better the way citizens interact with the Public Administration.

This document contains the starting work for work package WP3 in the project SIMPATICO in which
the interactive elements for the platform are defined. The document outlines the major building
blocks of this interaction strategy: the interactive front-end (project task T3.2), the interaction
analysis to extract elements of interest (T3.3) and the enrichment of the interaction through the joint
usage of the results of the project (T3.4). A preliminary data model to represent the interaction is
also provided in the document. Finally, hints on the future work of the project’s tasks are given in the
concluding section.