Published June 30, 2021 | Version v1
Conference paper Restricted

Factors influencing QoE of video consultations

Authors/Creators

  • 1. Norwegian University of Science and Technology
  • 2. AGH University of Krakow

Description

During the Covid-19 pandemic, the use of videocon- ferencing for medical consultations between patients and general practitioners (GPs) has strongly increased. The aim of this work-in-progress paper is to investigate which factors (technical and non-technical) influence patients’ and doctor’s Quality of Experience with video consultations (“tele-consultations”) and how. We report on findings from an online questionnaire (N=109) and an (ongoing) semi-structured interview study targeting GPs (N=4), highlighting the importance of both technical and non- technical factors.

Notes

The research leading to these results has received funding from the Norwegian Financial Mechanism 2014-2021 under project 2019/34/H/ST6/00599.

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