Guiding the Unknown Traveller in a Land not Fully Known - Helping Users Navigate New and Old Knowledge Organisation Systems

In trying to give broad access to heterogeneous resources, cultural heritage institutions face a mediation challenge due to their KOSs not always being suited to meet expectations on digital services. This study presents mediation strategies used by Swedish heritage institutions to bridge the gap between perceived contemporary information seeking behaviours on the one hand and the constraints of information services based on KOSs with deep historical roots on the other hand.