Changing Trends in Quality Work-Life of IT Employees in the New Normal Era

The concept of Quality Work-Life (QWL) refers to the extent to which an employee can meet significant personal needs because of their employment-related experiences. It is the total quality of an employee’s work-life at an organization. The concept of work-life and work environment has completely changed for the employees in the Information Technology (IT) industry who have switched to working remotely or what is commonly known as “Work from home”. The study aims to review various research conducted on different aspects of Quality Work-life among IT sector employees during the COVID-19 pandemic. In many different industries, the quality of the work-life is important since it affects employee happiness and organizational effectiveness. The extension of excellent employment opportunities and working conditions for employees is crucial for the organization's financial health.

The purpose of this study is to know the various attributes of Quality of Work-life (QoWL) of IT employees, and recent trends and approaches undertaken by IT organizations. The study also analyses the current QWL trends of IT employees and discusses opportunities available to improve the QoWL of IT employees. The research paper is based on primary data collected through a short survey circulated among IT employees and secondary data sourced from relevant literature from Academia and Google scholar databases and blogs.