An evaluation of artificial intelligence software in recruitment and selection process with reference to BPO sector – A theoretical assimilation

Human brains, human resources, psychological behavior, codes of conduct, human behavior, and other factors are all involved in the field of human resource management. Every firm has a human resources department that is solely responsible for working to improve the lives of the employees, beginning with employee engagement, sourcing, screening, recruiting, and induction. In the current world, technological advancement has led to the integration of science and technology into the company's HR operations. The implementation of AI and ML-driven innovations in HR processes has the potential to reduce rather than share the workload of HR staff. Artificial intelligence works to make the Managers' tasks easier. However, there is a different belief that, regardless of the sort of employment, artificial intelligence can replace the human worker. Work is reduced as a result of transformation and the shift toward automated systems, and the likelihood of errors is also decreased. One of the most revolutionary technologies, AI is transforming the way we live by demonstrating its potential in fields as diverse as entertainment, healthcare, and transportation. It has recently been popular in the recruiting industry for using enormous amounts of data to find candidates, assessing candidate profiles, conducting interviews, and choosing the best candidates, etc. Therefore, it has the potential to alter HR's function, candidates' perspectives, or even the culture and policies of an entire firm. The difficulties in this situation are very similar to those in real life since either recruiters are not particularly aware of the existence of this technology or the organizations using it are just beginning to adopt it. The article comes to the conclusion that AI has the capacity to improve the quality of the hiring process by matching the best candidates to the job requirements. By eliminating the time-consuming and repetitive procedures completed by HR during the recruitment and selection process, it can enhance the overall quality of the hiring process. However, a lot of administrative HR roles will no longer exist since machines will take over their place. As AI is thought to replace human responsibilities in human resource management, the component of AI that supports human resources in decision making, which is not a danger, should also be thoroughly investigated.