Norwegian Journal of development of the International Science
Published May 26, 2023 | Version v1
Journal article Open

BENEFITS OF IMPLEMENTING A GLPI ITAM SOLUTION IN A LARGE COMPANY'S TECHNICAL SUPPORT DEPARTMENT

Authors/Creators

  • 1. second-year master's student, Nizhny Novgorod State Technical University n.a. R.E. Alekseev Dzerzhinsky Polytechnic Institute
  • 2. Ph.D. of Engineering Sciences, Associate Professor, Nizhny Novgorod State Technical University n.a. R.E. Alekseev Dzerzhinsk Polytechnic Institute

Description

Abstract

This article analyzes the work of the ITAM solution «GLPI», as well as the benefits of its implementation in the technical support departments of companies. The main tasks is to analyze the main aspects of the operation of software of this type and identify the benefits of its implementation that affect the efficiency of the organization's work processes, as well as compare the most popular representatives of software in the field of ITAM solutions.

Аннотация

В данной статье анализируется работа ITAM решения «GLPI», а также преимущества его внедрения в отделы технической поддержки компаний. Основная задача – разобрать основные аспекты работы программного обеспечения подобного типа и выявить преимущества его внедрения, влияющие на эффективность рабочих процессов организации, а также сравнить между собой наиболее популярных представителей ПО в сфере ITAM решений.

Notes

Список литературы: 1. David Bicket, AXELOS, Colin Rudd, 2018, « The ITIL guide to software and IT asset man-agement (Itil V3)», The Stationery Office. 2. Mr Martin Scott Thompson, 2017, «Practical ITAM: The essential guide for IT Asset Manag-ers: Getting started and making a difference in the field of IT Asset Management», CreateSpace Inde-pendent Publishing Platform. 3. Документация GLPI [Электронный ресурс]. URL: https://glpi-user-documentation.readthedocs.io/en/latest/. 4. ITIL foundation, 2019, «ITIL Foundation, ITIL», The Stationery Office. 5. Andres R. Sanchez, 2009, «Technical Support Essentials: Advice you can use to succeed in technical support», Apress. 6. Документация ServiceNow [Электронный ресурс]. URL: https://servicenow-docs.readthedocs.io/en/latest/. 7. Peter W. Tse, Joseph Mathew, King Wong, Rocky Lam, C.N. Ko, 2015, « Engineering Asset Management - Systems, Professional Practices and Certification», Springer.

Files

NJD_109-47-51.pdf

Files (566.0 kB)

Name Size Download all
md5:47a1c191e7aaf1e40c3ad2755f99c932
566.0 kB Preview Download