Analyzing the Motivational Factors and Employee Engagement among Omani Staff in Hotels in Muscat

Abstract

This descriptive and correlational research provides an in debt critical analysis of the influence of intrinsic and extrinsic motivational factors on employee engagement strategies used by hotels in Muscat. In three five-star hotels, two sets of survey questionnaires were administered to 160 employees from the food and beverages department, Human resource department and front offices department. Results imply that both in the intrinsic and extrinsic levels, the hotel industries in Muscat showed an enormous concern with the welfare of their employees, as a sign of reciprocation to the service and hard work of the employees for the past few years. These results are an obvious indication that the Muscat hotel industry has a functional HR department employing best practices for the welfare of the employees. It was recommended that these establishments have to sustain and maintain these directions. It is also recommended that these establishments have to review their recruitment, hiring, and selection process to optimize more positive results and ensure that the hires employees possess the competence and skills needed to cope with the demands of a rapidly growing hotel industry in Muscat.