FACTORS INFLUENCING AIRPORT PERSONNEL'S USE OF GLOBAL POSITIONING SYSTEM FOR GROUND SUPPORT EQUIPMENT AT KUALA LUMPUR INTERNATIONAL AIRPORT
Authors/Creators
- 1. Faculty of Business & Management, University Technology MARA, Malaysia.
- 2. Faculty of Business, Communication & Law, Inti International University (INTI), Malaysia.
Description
Abstract
Aircraft On-Time Performance (OTP) is one of the critical issues in the aviation services performance. A high OTP record indicates operational efficiencies in engineering and maintenance as well as ground handling at KLIA. This research investigates the factors that influence the use of GPS for Ground Support Equipment (GSE) at Kuala Lumpur International Airport (KLIA) in improving the performance service. There are three variables involved in this study that are physical security, relative advantage and perceived ease of use. A hundred and fifty-two individuals with more than twelve years of work experience, spanning from executive to management level, were surveyed. Based on the survey, it was found that, from ease of use and physical security, the adoption of GPS is favorable. This research, which was grounded on the Technology Acceptance Model, finds that the acceptance of GPS technology will create awareness and contribute to the safety culture in the organization.