EVALUATION OF THE APPLICATION OF THE PDCA CYCLE (PLAN-DO-CHECK-ACT)IN DECISION-MAKING IN INDUSTRIAL PROCESSES

The multiplicity of challenges of a globalized and competitive reality of industrial processes has driven the development of several instruments to the essential synchronization of the quality management system within the organizational processes. In this context, this paper presents the instrument called PDCA cycle that, if implemented effectively in the industrial process, operates on improving decision-making for its broad applicability, versatility and relevance as an aid in finding solutions to the challenges that the management quality faces and enables the identification of factors that interfere and / or facilitate the dynamics of the strategic vision through the quality management system and its control in order to meet business and market demands. This is a research / action that drew upon questionnaires, interviews, direct observation and data collection through technical visits carried on as a case study. The PDCA cycle in this paper was used as a tool for evaluation and diagnosed discontinuities in the company's production process under study pointing inconsistency between the input and the output. Furthermore, the identification of the problem has been delayed due to miscommunication between the sectors involved in the production process which has hindered the decision-making for solving the critical point.