The Effect of Product Quality, Timeline and Curtomer Focus on Risk Management at PT PLN Enjiniring

Many factors that cause failure in the implementation of construction can occur. For this reason, careful planning is needed in the design, so the quality of the product must be considered. Risk management in the implementation of construction planning is important to note. Based on this, the researchers conducted risk management research by looking at product quality, timeliness and customer service at the consulting company PT PLN Enjiniring so that they could determine the effect. In this study, data was collected through a questionnaire method to 100 respondents at Internal PLN Engineering using purposive sampling method to determine respondents' responses to each variable. Then an analysis of the data obtained in the form of quantitative analysis and qualitative analysis was carried out. The data analysis technique used is multiple linear regression analysis which serves to prove the research hypothesis. The data that has met the validity test, reliability test, and classical assumption test were processed using the SPSS program. The results of multiple linear regression analysis found that product quality, timeliness and customer service had a positive relationship with risk management. The influence of timeliness and customer service on risk management has a significant effect, while product quality on risk management shows an insignificant effect.