Remedying a Form: Improving a Patient/clinic Narrative

Forms are a necessary, though often frustrating and tedious part of the contemporary world. In the healthcare narrative, one must begin to acknowledge that many of these forms are frequently designed to address the needs of the healthcare provider, and not necessarily that of the patient, though both ostensibly have the same goal: patient health. In this study, issues in a university student health immunization form are brought to light through a qualitative analysis of its look, content and task structure. This paper examines a redesign with the user in mind, and shows in quantitative and qualitative terms the improvements made, and through a reiterative design process that ultimately eliminated the form.