Published June 30, 2018 | Version Post-Print version
Journal article Open

Counteracting workplace ostracism in hospitality with psychological empowerment

Authors/Creators

  • 1. Universidad Rey Juan Carlos
  • 2. Jessica
  • 3. Fco. Javier

Description

Pre-print. Paper publised in International Journal of Hospitality Management (Q1 JCR).

 

  • This study examines the effect of workplace ostracism on hospitality employees’ self-esteem.
  • Effects on extra-role customer service are also explored.
  • Partial least squares (PLS) estimation method was employed to test the hypotheses and to analyze the mediation and moderation effects involved.
  • 340 workers volunteered to participate in the study and completed and returned the survey.
  • Findings underscore the relevance of empowering hospitality employees to counteract work-related problems, such as workplace ostracism.

Notes

This study was financed by projects from the Spanish Ministry of Economy and Competitiveness (ECO2013-47027-P) and the Ministry of Science and Innovation (ECO2010-15885). It was also funded by a project for Excellence from the Council for Economics, Innovation, and Science of the Andalusian Regional Government (P11-SEJ-7294) and by the European Regional Development Fund.

Files

Zenodo Huertas 2019 Counteracting Ostracism HOS MAN.pdf

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