Learning from the problems and challenges in blended learning: Basis for faculty development and program enhancement

Blended learning in the Philippines is still considered new and young. However, this growing demand for blended learning possesses problems and challenges that are noteworthy to investigate, specifically in emerging higher education institutions, which hinder effective and efficient delivery of teaching and learning. This paper reflects different lenses of experiences encountered by five purposively selected facilitators teaching National Service Training Program (NSTP) in a certain university in Manila, Philippines. A qualitative case study research method was employed to interview the participants. The data were collected using a semi-structured interview questionnaire, and analyzed thematically. There were five themes or “roadblocks” reported in this study: technological, instructional, class size, technical support, and collaboration. Findings were also discussed in the lenses of various literatures, particularly in terms of design and development, implementation, and assessment and evaluation of blended learning. An overarching proposal, which is aligned to the results of this research study, was presented. Nevertheless, it aims to add to the pool of teachers’ voices who are experiencing problems and challenges in the delivery of blended learning. The results of this study can serve as a basis for continuous faculty training and development, as well as for the improvement of the NSTP course, in general.