Monitoring User Pattern in School Information System using Logfile Analysis

Analyzing user patterns in school information systems can be diffi- cult as several methods (e.g. interviews, surveys, and observations) can be time consuming. We propose logfile analysis as a method which offers several ad- vantages, primarily non-reactive data capture. With logfiles from a school with over 100 teachers from seven months, we try to get a deeper insight about the system's usage and the interaction between users. The results show that three user groups can be identified, classified by the intensity of usage. Secondly, network graphs helped us to visualize a complex system and helped us to identi- fy important subjects and categories. Nevertheless, logfiles alone lack in providing information for deeper insights in the system like user goals and aims.