From E-Government to We-Government: an analysis towards participatory public services in the context of the H2020 WeGovNow

The idea that digital innovation increasingly shifts power from the supply-to the demand-side (or to the "customers") is becoming ever more popular. And this holds true not only for the private sector but also for the public sector. At the same time, emerging technologies-notably the so-called SMAC technologies (social, mobile, analytics, cloud technologies)-are making a transformational impact on public services, with the potential of becoming ever more powerful.