The Six Pillars of Human Loyalty: Loyalty as a Human Relationship Sustained by Six Non-Substitutable Relational Conditions

The Six Pillars of Human Loyalty is a framework by Gary Chitzu Yeung that views loyalty as a human relationship sustained by six non-substitutable relational conditions. The six are Recognition, Dependability, Security, Connection, Respect and Understanding, each expressed as a question the customer is continually answering. The framework rests on one proposition, the Non-Substitution Principle. No single pillar can substitute for a fundamental failure in another. From this follow two states of a relationship, Optimised Loyalty, in which every pillar has crossed the customer's Support Threshold, and Conditional Loyalty, in which at least one has not. The document also sets out why the six are conditions rather than stages, how each condition can be diagnosed, and how the framework connects to customer intelligence, Customer Interaction Management and adaptive intelligence. This is Version 1.0, first published as a web page on 7 October 2026. This record archives the same text in English and Traditional Chinese. Version 1.0 is a formulation, not a validated measurement model.

人類的關係忠誠六支柱是楊濟慈(Gary Chitzu Yeung)提出的框架,把忠誠視為一段人際關係,由六個不可替代的關係條件維繫,分別是被看見、可依靠、安心、連結、尊重與被理解,每一個都是客人在關係中持續回答的一個問題。 框架建立在一個命題上,也就是不可替代原則。任何一根支柱,都無法替另一根的根本失效作補償。由此產生兩種關係狀態,六根都跨過客人支撐門檻的完備忠誠,以及至少有一根沒有跨過的有條件忠誠。文件也說明六者為什麼是條件而不是階段、如何診斷每一個條件,以及框架如何延伸到客戶情報、客戶互動管理與具適應性的智慧。 本文件為第 1.0 版,2026 年 10 月 7 日首次以網頁形式發表。本紀錄以英文與繁體中文存檔同一份文字。第 1.0 版是一份論述,不是已被驗證的測量模型。