Proactive Civil Registration Services: Evaluating the "Jemput Bola" Innovation in Improving Population Administration Access in Animha District, Merauke Regency, Indonesia

Access to population administration services remains a persistent challenge in Indonesia's frontier, outermost, and disadvantaged (3T) regions, where geographic isolation and limited infrastructure restrict citizens' ability to obtain identity documents that underpin their administrative and civil rights. This study examines the implementation of the "jemput bola" (proactive outreach) innovation carried out by the Civil Registration and Population Administration Office of Merauke Regency in Animha District, South Papua Province, a remote area inhabited predominantly by the indigenous Malind community. Using a qualitative case-study design, data were collected through in-depth interviews, field observation, and documentation involving government officials, district and village administrators, and community members selected through criterion sampling, complemented by a structured questionnaire administered to 50 respondents across five villages to describe the program's reach and perceived outcomes. The findings show that 84% of respondents were aware of the program, while 64% had not possessed complete population documents prior to its implementation. Following the intervention, 76% reported improved understanding of their administrative rights, 88% experienced easier access to services, and 92% considered the program helpful or very helpful. Interpreted through Edward III's policy implementation framework and the public service accessibility perspective, the study finds that the innovation has substantially reduced geographic and economic barriers to service delivery, functioning as a citizen-centered model that narrows administrative exclusion. However, uneven information dissemination, limited personnel and operational time, and residents' incomplete supporting documents continue to constrain its full effectiveness. The study contributes empirical evidence on how mobile, community-based service delivery can advance inclusive governance in geographically isolated regions and offers practical implications for strengthening communication strategies, human resource capacity, and inter-agency coordination in similar contexts.