ROLE OF HRM IN PERFORMANCE OF EMPLOYEES (BPO INDUSTRY)

on HRM practices at different levels are a locality of interest for 
researchers for several decades thanks to the expansion of the industries and 
innovative practices which enable an organization to retain and utilize the Human 
resource effectively. Because the 21st century has seen an amazing growth within the service 
sector especially the telecommunication industry where the service providers were 
growing it's crucial for the organizations to retain and look after their employees and to 
improve their competitive advantages. Hence this study was undertaken in a BPO, Indore to 
spot the impact of HR practices (Training, Compensation and employee participation) on 
employee performance.  Samples were collected using questionnaire from 90 employees so as to 
check the hypothesis. Multi variable analysis was done using SPSS to search out out the impact 
of independent variables on employee performance. It had been found that there was a 
major relationship and impact of training and compensation plans on employee performance 
whereas employee participation had less impact on employee performance.