AI as the NHS Front Door: Safety, Accountability and Public Trust in AI Triage

This Sitora policy report examines the governance, safety and accountability risks of AI-supported triage in NHS primary care.

The report supports responsible AI adoption in healthcare, while calling for a mandatory NHS AI Trust Test before AI triage becomes a national front door to care.

It focuses on clinical safety validation, independent AI audit, human escalation, patient transparency, supplier accountability, bias and accessibility testing, and ongoing monitoring after rollout.

Sitora welcomes expert review from clinicians, NHS staff, AI researchers, patient safety specialists, data protection professionals, legal experts, policymakers and patient groups.

Open expert review statement:

This report is published as Version 1.0 and is open for expert comment. Sitora welcomes evidence-based feedback and will consider publishing an updated Version 1.1 incorporating relevant review comments.