COMMUNICATION RELATED TO EDUCATIONAL MATERIAL IN DISTANCE EDUCATION: A CASE STUDY

Distance Education (EAD) is an educational modality that is growing in both the number of courses and the number of students in Brazil and Latin America. In higher education distance education, students studying in virtual classrooms usually rely on communication activities that occur in Virtual Learning Environments (VLE), including, initially, reading and study of educational materials (websites, images, games, videos, software, a nd others) and subsequently occurring new activities which include, among others, the resolution of virtual issues, forensic participation, the development of individual or group projects, which are sent for evaluation, and there is also face-to-face evidence. In the teaching material, prepared by a team that may include content teachers and instructional designers, there are texts and often links to articles and web videos that complement the textual explanations. Over time, many institutions reuse the materials but do not always update them. The paper aims to present a case study on communication in e-learning, helping to overcome difficulties arising from the use of outdated teaching materials. A study was conducted in an institution located in southeastern Brazil. In the teaching materials, there were outdated website addresses that no longer existed. There was dissatisfaction among students. The key to solving the difficulties was the tutor's interactivity. Students praised the mentoring work and its form of communication.