The Impact of Smart City Technologies on urban living in Siliguri

Abstract

Rapid urbanization in India has increased pressure on city infrastructure, governance, and environmental conditions, especially in growing cities. Siliguri, an important commercial and transport hub in North Bengal, has experienced fast population growth, expanding business activities, and rising demand for public services. To deal with these challenges, smart city technologies have been introduced under the Government of India’s Smart Cities Mission to improve urban management and the quality of life of citizens. This study examines the impact of smart city technologies on urban living in Siliguri using secondary data collected from government reports, municipal records, policy documents, and academic sources. The study focuses on key initiatives such as intelligent traffic management systems, digital governance platforms, CCTV surveillance, LED street lighting, improved waste management, and monitored water supply systems. The findings show that digital governance has made administrative services faster, more transparent, and easier for citizens to access. Smart traffic systems have helped in better traffic monitoring and control on major roads like Hill Cart Road and Sevoke Road. Public safety has improved due to CCTV surveillance in commercial areas and transport hubs. Energy-efficient systems such as LED street lights have also reduced electricity costs and supported environmental sustainability. However, some challenges still exist, including traffic congestion in central areas, seasonal waterlogging, unequal distribution of smart facilities between developed and peripheral areas, lack of digital literacy among some citizens, and financial sustainability issues. The study concludes that while smart technologies have improved urban management in Siliguri, inclusive planning, infrastructure development, public participation, and proper maintenance are essential for long-term sustainable urban growth.