JOGJA SMART SERVICE DAN DINAMIKA KEPUASAN PENGGUNA

This book presents information about Jogja Smart Service (JSS) and the dynamics of user satisfaction, which is expected to enhance the knowledge of the public, students, and practitioners in the fields of public administration and the development of digital government services. This book discusses public perceptions of the quality of JSS services, as well as the level of user satisfaction with Jogja Smart Service.