A STUDY ON THE ROLE OF ORGANIZATIONAL CULTURE IN CONFLICT MANAGEMENT IN THE LOGISTICS INDUSTRY IN NAVI MUMBAI

The logistics industry in Navi Mumbai operates in a fast-paced and highly demanding environment where employees frequently work under strict deadlines, operational pressure and continuous coordination with multiple stakeholders. Such working conditions often lead to workplace conflicts arising from differences in opinions, communication gaps, heavy workloads and role-related responsibilities. If these conflicts are not managed effectively, they can negatively affect employee relationships, productivity and overall organizational performance. Therefore, effective conflict management has become an important aspect of organizational success.

The present study examines the role of organizational culture in managing workplace conflicts within logistics companies in Navi Mumbai. Organizational culture refers to the shared values, beliefs and practices that influence how employees interact and resolve workplace issues. A positive and supportive culture encourages open communication, mutual respect and collaborative problem-solving, which helps in resolving conflicts constructively.

The study adopted a descriptive research design. Primary data were collected from 100 employees working in logistics companies in Navi Mumbai through structured questionnaires. Secondary data were gathered from books, journals and online sources to support the research findings.

The results indicate that organizations that promote participative leadership, transparent communication and supportive work values are more effective in handling workplace conflicts. Such practices help improve teamwork, strengthen professional relationships and create a healthier work environment. The study concludes that a positive organizational culture plays a crucial role in effective conflict management and contributes to improved employee satisfaction and organizational performance.