A COMPREHENSIVE STUDY ON JOB SATISFACTION, WORK COMMITMENT, AND WORK-LIFE BALANCE AMONG EMPLOYEES IN THE FAST-FOOD INDUSTRY

This study examined the levels of job satisfaction, work commitment, and work-life balance among employees of fast-food establishments in Dipolog City, including their relationships and differences when grouped according to selected profile variables. A descriptive-correlational research design was employed, with data collected from 200 respondents using a structured questionnaire. Statistical tools such as frequency, percentage, mean, Mann–Whitney U test, Kruskal–Wallis H test, and Spearman rank correlation were utilized to analyze the data at a 0.05 level of significance. The findings revealed that employees were generally satisfied with their jobs, with relatedness needs obtaining the highest rating, followed by existence needs, while growth needs ranked lowest. Employees demonstrated a moderate level of work commitment, with affective commitment emerging as the strongest dimension. In terms of work-life balance, respondents experienced a moderate level of work-life conflict, indicating that job demands and family responsibilities tend to interfere with one another. Significant differences in job satisfaction and work motivation were observed when respondents were grouped according to age, tenure status, and position, while work-life balance differed only in terms of tenure status. Further analysis revealed a strong positive relationship between job satisfaction and work commitment, a moderate positive relationship between work-life balance and job satisfaction, and a weak but significant relationship between work-life balance and work commitment. These findings underscore the critical role of organizational and work-related factors in shaping employees’ attitudes and behaviors. The study recommends strengthening compensation, employee development programs, workplace support systems, and work-life balance policies to enhance employee satisfaction, commitment, and overall well-being.