From competence to care: digital leadership in eHealth

This article examines the role of digital skills in the health sector, where healthcare social workers perform their professional work, using the Delphi method in two rounds: 2020 (pre-Covid-19 context) and 2021 (Covid-19 context). Experts point out three major transformations in organisations resulting from digitalisation: (i) the growing importance of digital skills; (ii) the relevance of developing a leadership adapted to a digitalisated context, and (iii) the key role of health managers and their organisations. Based on the results obtained, a conceptual approach based on the Shaw et al. (2017) model is proposed to face the challenges of e-Health, explicitly centred on fostering both organisational and individual wellbeing. This leadership model aims to improve the wellbeing of workers in the healthcare sector, including healthcare social workers.