IMPLEMENTATION OF A MANAGEMENT INFORMATION SYSTEM FOR PATIENT SATISFACTION IN THE OUTPATIENT DEPARTMENT OF A PRIVATE PRIMARY HOSPITAL

Management Information Systems (MIS) have become essential in modern healthcare institutions because they improve operational efficiency, patient flow, and quality of care. In outpatient departments (OPDs), the implementation of MIS helps streamline registration, billing, scheduling, and medical record retrieval, thereby influencing patient satisfaction. However, limited studies have explored the effects of MIS implementation in private primary hospitals in rural Philippine settings. This study utilized a quantitative multi-method research design employing survey-correlation and regression analysis. One hundred outpatient respondents from a private primary hospital in Batangas were selected through simple random sampling. Data were gathered using an adapted questionnaire based on the End-User Computing Satisfaction (EUCS) Model and the DeLone and McLean Information Systems Success Model. Statistical tools included frequency, percentage, weighted mean, Pearson-r correlation, and regression analysis. Findings revealed that respondents reported a high level of satisfaction with MIS implementation in terms of content (WM=4.31), accuracy (WM=4.28), format (WM=4.22), ease of use (WM=4.25), and timeliness (WM=4.35). Patient satisfaction was likewise rated high in system quality (WM=4.30), information quality (WM=4.33), and service quality (WM=4.29). Pearson-r analysis showed a significant positive relationship between MIS implementation and patient satisfaction (r=0.81, p<0.001). Regression analysis further indicated that timeliness and accuracy significantly predicted patient satisfaction. The study concluded that effective MIS implementation significantly enhances patient satisfaction in outpatient departments. Improved system reliability, accurate information delivery, and timely services contribute to better patient experiences and operational efficiency. Hospitals should strengthen digital infrastructure, staff training, and system optimization to sustain patient-centered healthcare delivery.