SERVICE DESK MANAGEMENT SYSTEM

The Service Desk Management System is a web-based application designed to streamline the process of handling
user queries, complaints, and service requests within an organization. In many institutions, managing issues
manually leads to delays, lack of transparency, and inefficient communication between users and administrators.
This project provides an automated and centralized platform where users can raise tickets and administrators can
manage, track, and resolve them. The application is developed using the Django framework with SQLite database
and provides an intuitive interface with features such as ticket creation, status tracking, user management, and
report generation.