WORKFORCE COMPOSITION AND CYBER CRIME PREVENTION

Abstract

Cybercrime incidents are a practical threat to online safety and economic stability. Criminals target key sectors in economies due to inadequate patching of systems, low user awareness of various threat vectors, and an increase in the use of innovations such as Artificial Intelligence and machine learning technologies. The general objective of this study was to determine the influence of digital leadership on cybercrime prevention in the Mobile Telephone Network in Cameroon. This objective was operationalized under four constructs: digital risk management, collaboration with the board of directors, digital literacy, digital forensics, and artificial intelligence. The study was both qualitative and quantitative, with a target population of 2519 and a sample size of 316. 278 of the respondents responded. The study established that workforce composition influence cybercrime prevention in the in Mobile Telephone Network in Cameroon. In addition, employee role in the organization, employee functional area in the organization and employee experience have significant influence in cyber-crime prevention in the Mobile Telephone Network in Cameroon. The study concluded that employee experience, education level, and functional area are significant influence in cybercrime prevention within MTN Cameroon. The study recommended that the company strengthen onboarding programs for new employees, adopt role-based (functional) security training, implement continuous cybersecurity training, promote a strong cybersecurity culture, enforce access control and least-privilege principles, regularly update security policies and practices, and leverage workforce diversity.