EVALUATION OF BURNOUT AMONG CONGOLESE HEALTHCARE WORKERS

Burnout is a syndrome resulting from chronic stress, combining physical and emotional exhaustion, disengagement (cynicism), and a loss of meaning at work. In this article, we contacted 166 subjects, all healthcare workers employed in several health facilities in the city of Kinshasa. We administered the MBI burnout assessment scale to them. This scale comprised 22 items exploring three dimensions: exhaustion, dehumanization (or detachment), and the degree of personal accomplishment at work. The data collected and analyzed revealed that the Congolese healthcare professionals contacted exhibited moderate burnout. However, they had a high level of depersonalization (lack of empathy, emotional distance) and low personal accomplishment (little job satisfaction). While the situation is not critical, it remains concerning. Burnout rates are on the rise, and no factor such as gender or experience explains these results.