Organizing the world of social services: a review of FindHelp.org

Libraries are increasingly playing a vital role in connecting community members with social services. However, the growing complexity of eligibility and accessibility for these services creates challenges. This review examines FindHelp.org®, a free web-based platform designed to bridge the gap between individuals and social services. The assessment explores the strengths and limitations of FindHelp.org, particularly its potential as a resource for library staff assisting patrons with unmet social needs. Key findings highlight the platform’s extensive database of social programs (across ten key areas) and userfriendly interface with multilingual support. However, limitations include the potential for outdated information and the need for users to verify service availability in their specific location. Overall, FindHelp.org emerges as a valuable tool for libraries, social workers, and other community organizations working to connect individuals with critical social services. 

The authors are supported by the National Library of Medicine (NLM), National Institutes of Health (NIH) under cooperative agreements number UG4LM013732 with the University of Utah and number UG4LM013724 with the University of Maryland, Baltimore. The content is solely the responsibility of the authors and does not necessarily represent the official views of the National Institutes of Health.