E-governance and Public Service Delivery in Kuje Area Council, Abuja, Federal Capital Territory

The study evaluates e-governance and public service delivery in Kuje 
Area Council, Abuja Federal Capital Territory. With the recurring 
challenges of corruption, inefficiency, and lack of trust in public 
institutions, e-governance has emerged as a promising tool for reform. 
This paper examines how digital platforms and information and 
communication technologies (ICTs) are being leveraged to enhance 
access to information, streamline bureaucratic processes, and foster 
citizen engagement in governance procedures especially in local 
government administration. The study examined the extent to which e
governance initiatives have been implemented in Kuje Area Council, 
Federal Capital Territory, Abuja, and their impact on transparency and 
accountability. The paper adopts the Technology Acceptance Model 
(TAM) as its theoretical framework of analysis. The study combines 
both qualitative and quantitative methods of data analysis. The study’s 
findings reveal that while there is growing awareness and some 
adoption of digital tools, challenges such as inadequate infrastructure, 
low digital literacy, and limited political will continue to hinder the full 
realization of e-governance benefits. The study concludes that the Kuje 
Area Council, can enhance its capacity to deliver public services by educating local government employees on ICT-driven solutions, thereby improving the prospects of local government in grassroots 
development. The study recommends, amongst others, the need to 
strengthen institutional frameworks, improve ICT infrastructure, and 
foster a culture of openness and responsiveness in local governance.