Published March 14, 2026 | Version v1
Dataset Open

MODERN MECHANISMS OF DIGITALIZATION OF INSURANCE SERVICES

  • 1. Samarkand Institute of Economics and Service Senior Lecturer, Department of "Investment and Innovations"

Description

 Digital transformation has become one of the key drivers of innovation and competitiveness in the global insurance industry. The integration of modern information technologies into insurance services enables companies to improve operational efficiency, reduce administrative costs, and enhance customer satisfaction. This study examines the modern mechanisms of digitalization of insurance services and evaluates their effectiveness in developing insurance markets, particularly Uzbekistan. The research analyzes digital platforms, online policy issuance, artificial intelligence, big data analytics, and InsurTech solutions. The findings indicate that digital technologies significantly optimize business processes, accelerate claims settlement, and increase transparency. However, challenges such as cybersecurity risks, insufficient digital literacy, and regulatory limitations hinder rapid adoption. The paper proposes strategic recommendations for strengthening digital infrastructure and promoting sustainable digital insurance ecosystems.

Files

711-714.pdf

Files (221.8 kB)

Name Size Download all
md5:03e91ba58d916b5298276b2dfc5c7e3d
221.8 kB Preview Download

Additional details

References

  • World Bank. (2022). Digital financial services and financial inclusion in emerging markets. Washington, DC.
  • Swiss Re Institute. (2023). Digitalization in insurance: Global trends and opportunities. Zurich.
  • OECD. (2023). InsurTech and the future of insurance services. Paris: OECD Publishing.
  • PwC. (2024). Insurance digital transformation and AI adoption report.
  • .International Association of Insurance Supervisors (IAIS). (2024). Supervisory issues related to digital insurance. Basel.