IMPLEMENTATION OF STANDARD OPERATING PROCEDURES FOR FAMILY CARD DATA UPDATE SERVICES AT THE OFFICE OF POPULATION AND CIVIL REGISTRATION OF BIAK NUMFOR REGENCY

This study aims to analyze the implementation of the Standard Operating Procedure (SOP) for Family Card (KK) data updating services at the Population and Civil Registration Office of Biak Numfor Regency. The background of this study is the importance of accurate population data in supporting efficient and targeted public services. The method used in this study is a qualitative approach with data collection techniques through interviews, observation, and documentation. The results show that the implementation of the SOP has been carried out systematically and in accordance with regulations. The service process includes nine main stages, starting from taking a queue number to submitting the updated KK document. Statistical data shows that the KK ownership rate in Biak Numfor Regency reaches 98.15%. The implementation of the SOP meets the indicators of ease, efficiency, regulatory compliance, measurability, dynamism, and public service orientation. This study recommends strengthening the digital system and expanding outreach to remote areas.