Perceptions and Knowledge of Patients and Dentists towards Teledentistry in Indonesia and Other Countries During the COVID-19 Pandemic

Introduction: The COVID-19 pandemic has forced the health sector, including dentistry, to implement new methods of providing healthcare services. One such method is the use of teledentistry. This study aims to determine the perception and knowledge of dentists and patients regarding the use of teledentistry in various countries, including Indonesia, during the COVID-19 pandemic. Methods: This study used the rapid review method and focused on articles published between 2020 and 2023. Articles were identified through searches in electronic databases such as PubMed and Google Scholar, using relevant keywords. Articles were selected using the PRISMA method and through a screening process based on predetermined inclusion and exclusion criteria. Results: A total of 1554 articles were found, and 19 articles were selected as research samples. The results showed that the perception and knowledge of teledentistry was generally positive, both according to dentists and patients. Discussion: The majority of dentists had good experiences with teledentistry, although there were still doubts about teledentistry's ability to provide accurate diagnoses. Many patients were also satisfied with the experience of using teledentistry, despite technical obstacles such as difficulties in taking good intraoral images or internet connection problems. Conclusion: Knowledge and perceptions of teledentistry show considarable variation across countries. This study shows that dentists generally have good knowledge of teledentistry. Dentists' perception of teledentistry is also positive, although there are still doubts about teledentistry. Patients' knowledge of teledentistry increased during the pandemic. Patients also have a good perception of teledentistry, although some patients still experience technical issues. Overcoming these barriers is important in maximizing the use of teledentistry as part of dental health services.