Published March 1, 2026 | Version v1
Journal article Open

Effect of Compensation Management on Workers Satisfaction in Nkwen Baptist Hospital Northwest Region of Cameroon

Authors/Creators

  • 1. The University of Bamenda

Description

Introduction. The relevance of studying the factors influencing employee satisfaction in a medical organization is driven by the necessity to improve motivation, work quality, and patient care levels, as well as to reduce staff turnover and ensure stability in the healthcare sector.

The aim of the study was to investigate the effects of compensation management on workers satisfaction in Nkwen Baptist Hospital Bamenda. The area of study was Nkwen Baptist Health Centre of the North West Region of Cameroon.

Methodology. The study adopted causal research design. The study made use of survey data collected with the help of a structured questionnaire through random sampling and analysed using both descriptive and inferential statistics.

Results. Results from the ordinary least square revealed that direct financial compensation, indirect financial compensation, and non-financial compensation has a positive impact on workers’ satisfaction.
Recommendation. It was recommended that the management of Nkwen Baptist Hospital should ensure that the direct financial compensation provided to workers is competitive within the health care industry; evaluate the company’s benefits package to ensure it is comprehensive and meets the needs of the workforce; gather feedback from employees to understand their preferences and tailor the non-financial compensation offerings accordingly.

Conclusion. The findings suggest that fair and competitive compensation packages, transparency, and performance-based incentives are essential for enhancing employee motivation-and job satisfaction, reduce turnover rates, and attract top talent.

Novelty. The findings contribute to the existing body of knowledge on compensation management and employee satisfaction in the healthcare sector, Nkwen Baptist Hospital in Cameroon, a context that has received limited attention in previous research.

Files

pdf_260104.pdf

Files (454.0 kB)

Name Size Download all
md5:85102f8b5eb12243fcbec110f47a4e5f
454.0 kB Preview Download

Additional details

Identifiers

ISSN
2686-9012

Dates

Available
2026-03-01

References

  • Karjalainen, K., Makkonen, M., Kuha, S., & Kanste, O. (2025). Nurses' Perceptions of Organisational Attractiveness and Related Factors in Health Care: A Mixed Methods Systematic Review. Journal of advanced nursing, 81(4), 1734–1754. https://doi.org/10.1111/jan.16634
  • Sarkhadov, N. S., Andrusov, V. E., Smyshlyaev, A. V., & Gazheva, A. V. (2025). Motivation Factors for Doctors: Part 2 (Staying in the Profession). Problems of Social Hygiene, Public Health and History of Medicine, 33, 1104–1108. https://doi.org/10.32687/0869-866X-2025-33-s2-1104-1108
  • Cantarelli, P., Vainieri, M., & Seghieri, C. (2023). The management of healthcare employees' job satisfaction: optimization analyses from a series of large-scale surveys. BMC health services research, 23(1), 428. https://doi.org/10.1186/s12913-023-09426-3
  • Timurzieva, A. B. (2022). The satisfaction of patients and medical organization workers as one of indicators of effective interaction of participants of treatment-and-diagnostic process. Problems of Social Hygiene, Public Health and History of Medicine, 30(6), 1275–1282. https:// doi.org/ 10.32687/0869-866X-2022-30-6-1275-1282
  • Pomaranik, W., & Kludacz-Alessandri, M. (2023). Talent management and job satisfaction of medical personnel in Polish healthcare entities. Frontiers in Psychology, 14. https://doi. org/10.3389/fpsyg.2023.1146073
  • Fadaie, N., Lakbala, P., & Ghanbarnejad, A. (2023). Impact of knowledge management on job satisfaction and organizational performance among healthcare employees: A structural equation modeling approach. Health Science Reports. https://doi.org/10.1002/hsr2.1560
  • Radlović, A., & Safiye, T. (2025). Motivation and job satisfaction of workers in healthcare organizations. Univerzitetska misao - casopis za nauku kulturu i umjetnost Novi Pazar, 24, 10–19. https://doi.org/10.5937/univmis2524010R
  • Gkliati, A., & Saiti, A. (2022). Job satisfaction and support in the medical profession: The foundations of efficient organizational healthcare performance. International Journal of Workplace Health Management, 2(15), 131–153. https://doi.org/10.1108/IJWHM-10-2020-0172
  • Jain, G., Bisen, V., & Singh, S. K. (2025). The Influence of Human Resource Management on Job Satisfaction among Primary Healthcare Providers: A Descriptive Study. Journal of pharmacy & bioallied sciences, 17(2), 1665–1667. https://doi.org/10.4103/jpbs.jpbs_225_25
  • Cunningham, R., Westover, J., & Harvey, J. (2023). Drivers of job satisfaction among healthcare professionals: a quantitative review. International Journal of Healthcare Management, 16(4), 534–542. https://doi.org/10.1080/20479700.2022.2126671
  • Svanström, J., Skytt, B., Lindberg, M., & Lindberg, M. (2025). Expanded span of control, leadership and management performance, work-related stress, and job satisfaction among first-line managers: A repeated cross-sectional study. A Journal of Prevention, Assessment & Rehabilitation, 81(3), 2952–2963. https://doi.org/10.1177/10519815251326470
  • Kuzey, C. (2021). Investigation of Job Satisfaction Dimensions of Health Care Knowledge Workers: Factor Analysis–Multivariate Approach. Journal of Management, Economics, and Industrial Organization, 5(3), 86–106.
  • Nurmeksela, A., Mikkonen, S., Kinnunen, J., & Kvist, T. (2021). Relationships between nurse managers' work activities, nurses' job satisfaction, patient satisfaction, and medication errors at the unit level: a correlational study. BMC health services research, 21(1), 296. https://doi. org/10.1186/s12913-021-06288-5
  • Wang, Y., & Tang, Y. (2025). Effects of Organizational Support and Professional Identity on Job Satisfaction among Medical Social Workers in China. Journal of Social Service Research, 51(3), 693–708. https://doi.org/10.1080/01488376.2024.2371845
  • Top, M., & Gider, O. (2013). Interaction of organizational commitment and job satisfaction of nurses and medical secretaries in Turkey. The International Journal of Human Resource Management, 24(3), 667–683. https://doi.org/10.1080/09585192.2012.680600
  • Verulava, T., Barkalaia, T., & Chiladze, G. (2025). Work Motivation and Job Satisfaction among Primary Healthcare Workers in Georgia. Hospital Topics, 103(3), 205–213. https://doi.org/10.10 80/00185868.2024.2383909
  • Osei, H. V., Arthur, J., Aseibu, F., & Osei-Kwame, D. (2024). Health workers' career satisfaction and intention to leave: The moderated moderation of burnout and gender. International Journal of Healthcare Management, 17(3), 592–603. https://doi.org/10.1080/20479700.2023.2217566
  • Yanchus, N. J., Periard, D., Moore, S. C., Carle, A. C., & Osatuke, K. (2015). Predictors of Job Satisfaction and Turnover Intention in VHA Mental Health Employees: A Comparison between Psychiatrists, Psychologists, Social Workers, and Mental Health Nurses. Human Service Organizations: Management, Leadership & Governance, 39(3), 219–244. https://doi.org/10.10 80/23303131.2015.1014953
  • Mosadeghrad, A. M. (2014). Strategic Collaborative Quality Management and Employee Job Satisfaction. International Journal of Health Policy and Management, 2(4), 167–174. https:// doi.org/10.15171/ijhpm.2014.38
  • Chen, Z., Wang, B., Lin, Y., Luo, C., Li, F., Lu, S., & Guo, J. (2021). Research Status of Job Satisfaction of Medical Staff and its Influencing Factors. Journal of Service Science and Management, 14, 45–57. https://doi.org/ 10.4236/jssm.2021.141004
  • Chen, Q., HE, T., Li, H., Zhang, Y., Shi, J., & Wang, Y. (2023). Job satisfaction and influencing factors among young medical staff based on ERG theory. Hospital Administration and Medical Practices, 2. https://doi.org/10.54844/hamp.2023.0042
  • Li, N., Lin, B., & Zhang, H. (2013). Survey of Satisfaction in Medical Record Department Staff before and After Zero Complaint Performance Management. Chinese Medical Record English Edition, 1(8), 319–324. https://doi.org/10.3109/23256176.2013.840988
  • Gornostalev, M. D., Stepanova, V. N., Myakisheva, M. B., & Bogdan, I. V. (2025). Development of a Comprehensive Method for Assessing Medical Workers' Satisfaction with the Infrastructure of Moscow Medical Organizations. Problems of Social Hygiene, Public Health and History of Medicine, 33, 951–957. https://doi.org/ 10.32687/0869-866X-2025-33-s2-951-957
  • Yadav, P., & Aspal, J. (2014). Importance of job satisfaction and talent management. International Journal of Research in IT and Management, 4(7), 55–65.
  • Milkovich, G. T., Newman, J. M., & Gerhart, B. A. (2010). Compensation. McGraw-Hill Irwin, 689. https://books.google.ru/books/about/Compensation.html?id=8GORQgAACAAJ&redir_esc=y
  • Ardana, I Komang dkk. (2012). Manajemen Sumber Daya Manusia. Yogyakarta: GRAHA ILMU
  • Dessler, G. (2015). Fundamentals of Human Resource Management. 4th Edition, Global Edition, Pearson International.
  • Mondy, R. W. (2008). Manajemen Sumber Daya Manusia (10th ed.). Erlangga.
  • Khalil, N., & Nawawi, A. H. (2008) Performance Analysis of Government and Public Buildings via Post Occupancy Evaluation. Asian Social Science, 4, 103–112.
  • Ari Wibowo, R., Syaifuddin, Fenny Krisna Marpaung, & Sofiyan. (2022). Analysis Of The Impact Of Compensation And Leadership Style On Performance With Motivation As Intervening Variable At PT Adhi Guna Putera. Journal of Management Science (JMAS), 5(3), 80–86.
  • Milkovich, G. T., Gerhart, B., & Hannon, J. (1991). The effects of research and development intensity on managerial compensation in large organizations. The Journal of High Technology Management Research, 2(1), 133–150. https://doi.org/10.1016/1047-8310(91)90018-
  • Grant, A. M. (2008). The significance of task significance: Job performance effects, relational mechanisms, and boundary conditions. Journal of Applied Psychology, 93, 108–124.
  • Luthans, F. 2006. Organizational Behavior, Ten Edition. Yogyakarta
  • Toban, C., & Sjahruddin, H. (2016). The Antecedent and Consequence of Organizational Commitment and Job Satisfaction. Journal of Business and Management Sciences, 4(2), 26– 33. https://doi.org/10.12691/jbms-4-2-1
  • Mathis, R. L., & Jackson, J. H. (2006). Human Resources Management. Edisi sepuluh, Jakarta : Penerbit Salemba Empat
  • Adams, J. S. (1963) Toward an Understanding of Inequity. Journal of Abnormal and Social Psychology, 67, 422–436. http://dx.doi.org/10.1037/h0040968
  • DeCenzo, D. A., Robbins, S. P., & Verhulst, S. L. (2012). Wiley. Fundamentals of Human Resource Management, 11.
  • Dunlop, J. T. (1938). The Movement of Real and Money Wage Rates. The Economic Journal, 48(191), 413–434. https://doi.org/10.2307/2225435
  • Ricardo, D. (1817) On the Principles of Political Economy and Taxation (John Murray, London). In: Sraffa, P., Ed., The Works and Correspondence of David Ricardo, Vol. 1, Cambridge University Press, Cambridge, 1951.
  • Thapa, R. (2023). The Effect of Financial and Non-Financial Compensation towards Employee Job Satisfaction. Kathford Journal of Engineering and Management, 2, 99–105. https://doi. org/10.3126/kjem.v2i01.61871
  • George, D., & Mallery, P. (2003). SPSS for Windows Step by Step: A Simple Guide and Reference. 11.0 Update (4th ed.). Boston: Allyn & Bacon.
  • Nunnally, J. C., & Bernstein, I. H. (1994). The Assessment of Reliability. Psychometric Theory, 3, 248–292.
  • Streiner, D. (2003). Starting at the Beginning: An Introduction to Coefficient Alpha and Internal Consistency. Journal of Personality Assessment, 80(1), 99–103.
  • O'Brien, R. M. (2007) A Caution Regarding Rules of Thumb for Variance Inflation Factors. Quality and Quantity, 41, 673–690. http://dx.doi.org/10.1007/s11135-006-9018-6
  • Neter, J., Kutner, M. H., Nachtsheim, C. J. & Wasserman, W. (1996) Applied Linear Statistical Models. 4th Edition, WCB McGraw-Hill, New York.
  • Kutner, M. H., Nachtsheim, C. J., Neter, J., & Li, W. (2005) Applied Linear Statistical Models. 5th Edition, McGraw-Hill, Irwin, New York.
  • Gujarati, D. N. (2003). Basic Econometrics. 4th Edition, McGraw-Hill, New York.
  • White, H. (1980). A Heteroscedasticity-Consistent Covariance Matrix Estimator and a Direct Test for Heteroscedasticity. Econometrica, 48, 817–838. https://doi.org/10.2307/1912934
  • Greene, W. H. (2000). Econometric Analysis. 4th Edition, Prentice Hall, Englewood Cliffs.
  • Kennedy, P. A. (2003). Guide to Econometrics. Mit Press. https://books.google.ru/ books?id=B8I5SP69e4kC
  • Obieze, ES. (2018). Impact of Compensation Management Practice on Employees'performance of Selected Banks in Delta State. M. Sc. dissertation at Delta State University, Abraka.
  • Duberg, C., & Mollén, M. (2010). Reward systems within the health and geriatric care sector. Gothenburg University Publications Electronic Archive. http://hdl.handle.net/2077/21844
  • Prayoga, A. (2017). Analisis Yuridis Putusan Nomor 1993/Pdt.G/2012/ PA.TA Tentang Pembagian Harta Bersama. Undergraduate thesis, Universitas Islam Negeri Kiai Haji Achmad Siddiq Jember.
  • Ahmed, G. & Ali, G. O. (2008). Punished by rewards: the trouble with gold stars, incentive plans, A's, praiseand other bribes. Boston: Houghton Mifflin, 1993.
  • Chizoba, O. S., Daniel, C. O., & George, S. (2024). The effects of compensation on performance in private universities in North Central Nigeria. WSEAS Transactions on Business and Economics, 21, 988–1000.