Using an embedded researcher and coproduction approach to mobilise research into policy and practice: findings from an evaluation of an integrated homelessness service in Doncaster, UK

Starting Point is a multi‑agency homelessness service in Doncaster that provides flexible, person‑centred support to people with complex needs. The evaluation found that co‑located services and strong relationships with staff helped clients access housing, benefits, health appointments and medication more easily, improving their wellbeing. Outcome data showed notable improvements in substance use, motivation, and sustained progress. Despite this, challenges such as limited engagement from some health services, stigma, and confusion over service roles affected collaboration. Recommendations focused on strengthening multi‑agency working, improving health‑sector involvement, and reducing stigma to better support long‑term prevention.

Key Areas

• Flexible, tailored support improved access to housing, income and healthcare.
• Strong staff–client relationships increased trust and engagement.
• Outcome measures showed improvements in substance use, motivation and stability.
• Challenges included weak health‑service engagement, stigma and role confusion.
• Recommendations: stronger partnerships, better health‑sector involvement, anti‑stigma work.