Exploring the delivery and impact of the Starting Point service: Findings from a coproduced evaluation

This poster summarises a mixed methods evaluation of Starting Point, a Doncaster Council service that supports people with complex needs such as homelessness, offending histories, mental health issues, and substance or alcohol misuse. The project was delivered through coproduction with the NIHR Health Determinants Research Collaboration.

The evaluation used interviews, observations, and analysis of client data to understand how the service works and the difference it makes. Findings show that Starting Point provides flexible, person centred support that helps people access housing, benefits, appointments, and practical help. The single site model helps clients reach services more easily and encourages consistent engagement.

The study found clear improvements in stability, wellbeing, and independence. Clients reported better access to medication, improved trust in services, and progress across several life areas. Many maintained these improvements, which is important given the complexity of their needs.

The poster also highlights challenges such as limited mental health support, barriers to joint working, and physical space issues. Some external agencies lacked awareness of the service and its role.

The final section outlines how the findings are now being used to guide service development through workshops, action planning, and continued coproduction.