Establishing a Priority Scale for Passenger Ship Terminal Renovations to Improve Services using AHP Method

The port is one of the transportation nodes in the logistics system that has a strategic role. However, the current condition of ports in Indonesia is still far from expected, causing port services to not provide optimal support in supporting the National Logistics System. Therefore, it is necessary to plan and control ports to support the National Logistics System. This research studies the selection of priority scales for improving port facilities at Tulehu Seaport, Maluku, using the AHP (Analytical Hierarchy Process) method to improve passenger port services at the Passenger Terminal. The analysis criteria are divided into 3, namely: Mobility, Service, and Room. AHP advises that effective spatial planning is a top priority to be implemented. The results of this study can be considered by the government/passenger terminal manager to take appropriate actions according to the passengers' needs