The Effectiveness in Personnel's Performance Development in The Road Freight Carrier Business

This research aims to develop personnel development to increase operational performance in the road freight carrier business a trainer skill. The effective trainer helps personnel increasing operational performance in the road freightcarrier business. The monitoring and evaluating personnel development to increase operational performance in the road freight carrier business have been followed. The samples used in training are personnel in the road freight carrier business. They are 20 department leaders consists of establishment executives who send employees to participate in personnel development. In addition, there are at least 180 employees who attained the 6 training courses which each program duration is spending at least 3 days. After training, the researchers monitor and evaluate personnel development to increase operational performance in the road freight carrier business of 540 employees in the organizations including colleagues, subordinates, customers or service providers, and trainees. The statistical analysis of datais conducted to find the course performance and course effectiveness index. The responding rate on questionnaire after training is 80.10 percent. Satisfaction rate is 84 percent. The training location is considered the most rating. The participators give the opinion of satisfaction on the practical of training course which they can relate the training topics with their work and can benefit their current works. For the 360 degrees of the performance evaluation method, result of satisfaction and opinion are ranks the most among others.