Lean Service Tools for the Positive Sustainable Growth - A Critical Literature Review

The research paper aims to study the Systematic Literature Review (SLR) on how lean systems implemented in service industries and extended to the sustainability model. This study explores SLR considering 137 papers published from 2002 to 2019 into account and focusing on the significance of sustainable development of a conceptual model to explore the research further. This literature review triggered the sustainability development in service sectors such as healthcare, education, public sector, banking, and financial services, IT/ITES, telecom services, hotel, and product services. The limitation of this work excluded lean related studies applied in manufacturing sectors and books during the period of study. Specific features discussed on implications of lean applied in service industries and its importance of sustainability, which is scant in the literature. Hence, both academicians and practitioners can be beneficiary from the SLR point of view.