INNOVADE Digital Democracy Preference Toolkit (DRAFT)

This deliverable examines citizens' and governments' perspectives on digital democracy applications (DDAs) in Europe from a practical standpoint. Yet, insights from academic papers are used to contextualise the insights gained from citizens and policymakers involved in (digital) citizen participation.
To address the research questions on citizen and governmental perspectives on DDAs in Europe, we employed a mixed-methods design: (a) two online surveys were designed to complement each other in identifying similarities and differences between the two stakeholder groups, their aligned or conflicting interests, and their perspectives on one another, and (b) two participatory workshops were held to explore citizen preferences in even greater depth. This combined approach aimed to develop a solid understanding of DDA requirements and, hence, a list of recommendations for developing a DDA that meets expectations and aspirations by being useful, user-friendly, and secure for both back-end and front-end users.